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Tel: 0114 247 2534Fax: 0114 247
Mon - Fri, 8am - 5.30pm, Sat 8am - 1.30pm
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We offer a huge range of products, some small and light but mostly our products are heavy and bulky and therefore are expensive to deliver. We do our best to reduce delivery costs to an absolute minimum, including free delivery where possible and we never charge more than it costs us.

It is very hard to build a website that covers all delivery eventualities so if you spot something that seems obviously out of kilter then please do call us up and we'll look to see if that delivery cost is correct.

Some of our products, such as oak flooring, are particularly costly to deliver. As an example an average 100m² order of oak flooring weighs approximately 1.5 tonnes! For these jobs we prefer to quote individually to ensure you get the best possible deal.


We wrap all our deliveries carefully but inevitably there are the occasional instances of damage in transit. Please take the time to check your delivery when it arrives, and if there is any signs of damage, sign for the goods as damaged and report to us within 24 hours.  Please note if we do not process a claim with the courier within a short time frame we often cannot claim which affects our ability to refund damaged items.  It is critical that you do check the product has arrived safely.

Heavy Items and Access - Please Take Note

Please note that many of our heavy items such as flooring often have to be delivered by 3rd party haulier as this is the only cost effective way to get the product to you. The service they offer is a "kerbside delivery". Often the driver will be happy to unload to a nearby location but they are not obliged to and we cannot make them. Therefore you MUST have someone available to help unload.

In addition we usually use 7.5 tonne lorries which are large and need good access. If you are unsure about whether the vehicle can reach your home PLEASE CALL US. We can usually arrange something but we need to know in advance. If the driver cannot get the vehicle safely to you they can refuse to unload and you will have to pay for another delivery. If we know in advance we can help.

"Highlands & Islands" Policy

Our website shipping costs cover normal mainland UK deliveries.  Whilst we can ship to Highlands & Islands, Northern Island, Isle of Man, Isle of Wight, Channel Islands etc, this will cost more.  Please contact us for a shipping quote.   We also regularly ship further afield to places such as France and Japan.  Once again, give our team a call and we'll discuss the best options.  If you place an order on the website for an Island location, we'll call you to discuss any additional charges.  Naturally we are quite happy to refund orders where the additional charges are not acceptable.