Your basket is empty.
Tel: 0114 247 2534Fax: 0114 247 0869info@joinerystore.com
Mon - Fri, 8am - 5.30pm, Sat 8am - 1.30pm
January Sale: Call to place your order for guaranteed discount - Quote 'New Year Deal'

Frequently Asked Questions

Products

Q: Do you manufacture your own products or are you a distributor?

A: We have always manufactured many of our product lines such as doors and flooring. We also import bulk stock direct from primary manufacturers in the Far East and sell direct to the public so that you get the best price. However our range is very large and we do not stock some of the slower moving lines. Please call ahead before visiting to ensure that we have your stock available.

Q: What thickness are your oak ledged doors?

A: We manufacture oak doors to a standard thickness of 40mm (20mm vertical and 20mm ledges). We also periodically offer a promotional 35mm thick door. Please call for details

Q: Can you manufacture non standard sizes on your doors?

A: Yes. We manufacture all of our own solid oak doors, so custom sizes are not a problem. Often this is included in the price you see quoted. This can be a real lifesaver for non standard door sizes where engineered doors cannot be cut to fit.

Q: Delivery costs on flooring seem quite high, can I collect instead?

A: Flooring is heavy and bulky so shipping is expensive, although we do everything we can to keep costs to a minimum. You are welcome to collect your order from us instead.

Q: Do you just manufacture solid oak flooring. 

A: We manufacture many species of solid hardwood flooring including oak, ash, cherry and maple.  We also offer a range of oak engineered flooring which we import ourselves by the container load so that we can offer you the best prices

Q: I want some timber and metal stairparts.  Do you stock and offer Richard Burbidge Fusion or Cheshire Mouldings Axxys?

A: Rather than buy from another UK manufacturer and sell to our customers, we have designed and imported our own range of metal and timber stairparts.  Available in chrome and brushed nickel we have a brand new design which will add great styling to your home.  Our objective as always is to reduce the number of people in the supply chain so that our customers get the best value products.

Q: Do you source your timber in an environmentally friendly way?

A: All of the American white oak used in our manufacturing is sourced from SFI certified forests. Our purchased products are carefully sourced to ensure legality as a minimum. Many lines are PEFC or FSC certified.

Q: Do you manufacture and stock your own stairparts?

A: We design our own stair parts products and in common with all the major manufacturers we now source many of these in the Far East, although some elements of manufacturing are still done in our Sheffield and Berkshire factory sites. We hold large stocks of oak and Solution stair parts for you to pick up and take away from our Sheffield warehouse.

Q: We need to match to some existing hardwood flooring. We've tried lots of places but they all only stock standard profiles. Can you help?

A: Yes we can. We manufacture our solid hardwood flooring at our Hertfordshire mill so we can usually match flooring widths and profiles if you can supply us with a sample. Normally there will be no extra charge for this.