Joinerystore firmly believes in offering first class technical support. If you require help working out what products you require for your staircase or if you require installation advice for our wide range of products you can be assured that you are dealing with professionals with many years of experience dealing with quality joinery products.

Below you will find the most commonly requested installation instructions and answers to the most commonly asked questions regarding our products. If you can't find what you need please do not hesitate to contact us either by emailing us at info@joinerystore.com or on 0845 271 0242. Our expert advisers are on hand to help you between 8:30 am to 5:30 pm Mon - Fri.

TIMBER

Timber is a natural material and as such has certain characteristics which are beyond the control of any supplier of timber products. Detailed below are the two major factors which may affect our products.

ACCLIMITISATION

As timber is susceptible to changes in both temperature and humidity we recommend that all timber products are left in the room in which they are to be installed for a minimum of 48 Hours prior to installation. This will allow the timber to acclimatise to the temperature and humidity of that room. Failure to do this runs the risk of the timber expanding or contracting after installation which can lead to the product becoming damaged or even unsafe.

COLOUR VARIATION

As timber is a natural material it is susceptible to slight colour variations. Joinerystore goes to great effort to ensure that any timber products shipped to our customers match as closely as possible.

STAIR BALUSTRADE

Stairs are the heart of most homes. Joinerystore offers a wide range of traditional stair balustrade available in Pine, Hemlock, Dark Hardwood, White Primed, Oak or Ash. Alternatively if you are looking for a sleek modern look for your stairs you can choose either our Axxys Origin or Axxys Evolution ranges.

Refurbishing your stairs can be done by the competent DIYer in a weekend.  The first step is selecting the parts required which can become quite a headache as there are many different components required and it can take quite some knowledge and experience of stair balustrade in order to know exactly what parts are needed. At Joinerystore we offer a free of charge planning service so why not let us do the work for you by downloading our Staircase & Balustrade Planning Form and returning it to us. We will compile a quotation for you project and return it to you within 48 Hours, detailing what parts are required along with a cost price.  Or call us and we'll talk through your staircase with you and tell you over the phone your options and costs.

STAIR RENOVATION SYSTEM

Replacing an entire staircase can be a very large and costly undertaking. However if you want to give your stairs a new lease of life without the expense of a new staircase then our Stair Renovation System is for you. Designed to leave the existing fllight in place and simply clad it on prefinished oak, this system has been brought to us by our Swedish partners Lunderbegs this system can be installed with a minimum of time and effort.

EXTERNAL & INTERNAL DOORS

Doors are an essential feature of any home. Joinerystore offers a range of External and Internal doors along with External Door Frames and Internal Door Linings.

ARCH KITS

As an alternative to a door, Joinerystore offers Arch kits supplied by our Swedish partners Lundbergs. We have a range of Arches which to fit Single Width or Double Width portals.

SLIDING DOORS

If you are looking to partition off part of a room or to install a sliding door into a wardrobe area then our Sliding Door system from our Swedish partner Lundbergs will be the ideal solution. The system can be adjusted to suit most situations as you can cut the support frames and the insert panels to the required size. Please Note - When using panels with a design printed on them, cut the panels equally on each side to ensure the design looks balanced after being adjusted.